Privacy Policy
Last Updated: January 15, 2025
Introduction & Scope
CRES ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.
Information We Collect
Account Information
When you create an account with us, we collect your name, email address, phone number, and other information necessary to set up and maintain your account.
Booking & Client Data
To provide our services, we collect information related to your appointments, preferences, service history, and any other details you provide during the booking process or client consultations.
Usage Data
We automatically collect certain information when you visit, use, or navigate our website. This information may include your IP address, browser type, operating system, referring URLs, device information, and pages visited.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with our website. For more information about our use of cookies, please see our .
How We Use Your Information
- To provide and maintain our services
- Process transactions and send related information
- Send administrative information (updates, security alerts)
- Respond to customer service requests
- Send marketing communications (with consent)
- Monitor and analyze usage and trends
- Personalize user experience
- Protect against fraudulent or illegal activity
Information Sharing and Disclosure
Service Providers
We share your information with trusted third-party service providers who assist us in operating our platform, including Stripe for payment processing and Telnyx for SMS communications. These providers are contractually obligated to protect your information.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
With Your Consent
We may share your information for any other purpose disclosed to you and with your consent.
Aggregated Information
We may share aggregated or de-identified information that cannot reasonably be used to identify you.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Incident response procedures
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Rights and Choices
Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used format.
Correction and Updating
You may update or correct your personal information through your account settings or by contacting us directly.
Deletion
You have the right to request deletion of your personal information, subject to certain exceptions such as compliance with legal obligations.
Marketing Communications
You may opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us.
Do Not Track
Our website does not currently respond to Do Not Track browser signals. However, you can control cookies through your browser settings.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, used, shared, or sold.
EU Data Subject Rights
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to object to processing and the right to lodge a complaint with a supervisory authority.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
- Active accounts: Retained while your account remains active
- After account termination: Up to 90 days for recovery purposes
- Transactional records: 7 years for tax and legal compliance
- Marketing data: Until you opt out or request deletion
- Aggregated data: May be retained indefinitely
Third-Party Services
Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Our platform integrates with various business tools and services. When you connect these services, you may be sharing information according to their privacy policies as well as ours.
International Data Transfers
Your information may be transferred to and processed in the United States or other countries where we or our service providers operate. These countries may have data protection laws that are different from the laws of your country.
By using our services, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information. If you believe we have collected information from a child under 18, please contact us immediately.
SMS/Text Message Consent
By providing your phone number and opting in to SMS communications, you consent to receive text messages from CRES, including:
- Appointment reminders and confirmations
- Marketing messages (with separate consent)
- Service updates and notifications
Message frequency varies. Message and data rates may apply. Text STOP to cancel at any time. Text HELP for assistance. By opting in, you confirm that you are the authorized user of the mobile number provided.
Updates to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at:
Terms of Service
Effective Date: January 15, 2025
Acceptance of Terms
By accessing or using our website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.
Eligibility & Account Registration
To use certain features of our services, you may be required to register for an account. You must be at least 18 years old to use our services. You must provide accurate, current, and complete information during the registration process and keep your account information up-to-date. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Use of Services / Acceptable Use
License Grant
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to use our services for your internal business purposes.
Account Responsibilities
You are responsible for all activity that occurs under your account, maintaining the security of your account, and promptly notifying us of any unauthorized use.
Prohibited Activities
You agree not to:
- Use the services for any illegal or unauthorized purpose
- Violate any laws, regulations, or third-party rights
- Transmit any harmful code, viruses, or malware
- Attempt to gain unauthorized access to any systems
- Harass, abuse, or harm another person or entity
- Send spam or unsolicited communications
- Misrepresent your identity or affiliation
- Interfere with or disrupt the services
Service Modifications
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice.
User Content and Licensing
Content Ownership
You retain all rights to the content you upload, submit, or display through our services. You are solely responsible for your content and the consequences of posting it.
License to CRES
By uploading content to our services, you grant CRES a worldwide, non-exclusive, royalty-free license to use, reproduce, process, adapt, and display your content solely for the purpose of providing and improving our services.
Content Standards
You represent and warrant that your content does not infringe any third-party rights and complies with all applicable laws. We reserve the right to remove any content that violates these Terms.
Subscriptions & Payments
Billing Terms
By providing a payment method, you authorize us to charge you for the services you select, including:
- One-time setup fees ($180-$280)
- Optional monthly management services ($99+)
- SaaS subscription tiers ($39-$144/month)
All fees are exclusive of applicable taxes unless otherwise stated.
Free Trial
We may offer free trials of our subscription services. At the end of the trial period, your subscription will automatically convert to a paid subscription unless you cancel before the trial ends.
Auto-Renewal
Subscriptions automatically renew at the end of each billing period unless you cancel. We will notify you of any price changes at least 30 days before they take effect.
Cancellation & Refunds
You may cancel your subscription at any time through your account settings. Refunds are provided as follows:
- Setup fees: Non-refundable after 7 days
- Monthly subscriptions: No refund for partial months
- Annual subscriptions: Pro-rated refund within 30 days
Intellectual Property
CRES Property
The CRES platform, including all software, designs, text, images, and other content, is owned by CRES and protected by intellectual property laws. You may not copy, modify, or reverse engineer any part of our services.
Trademarks
CRES, Crescuts, and our logos are trademarks of CRES. You may not use our trademarks without our prior written permission.
DMCA Compliance
We respect intellectual property rights and will respond to valid DMCA takedown notices. If you believe your copyright has been infringed, please contact us with the required information.
Feedback
Any feedback, suggestions, or ideas you provide about our services become the property of CRES, and we may use them without compensation or attribution.
Third-Party Services
Our services integrate with third-party services such as Stripe for payments and Telnyx for SMS. Your use of these services is subject to their respective terms and conditions.
We are not responsible for the availability, accuracy, or content of third-party services. We do not endorse any third-party services and are not liable for any damages arising from your use of them.
Disclaimers and Limitations of Liability
"AS IS" Services
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
No Warranties
We do not warrant that the services will be uninterrupted, error-free, or completely secure. You use the services at your own risk.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE.
Liability Cap
IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.
Indemnification
You agree to defend, indemnify, and hold harmless CRES, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the services, your violation of these Terms, or your infringement of any third-party rights.
Termination
Either party may terminate these Terms at any time. We may suspend or terminate your access to the services immediately, without prior notice or liability, for any reason, including breach of these Terms.
Upon termination, your right to use the services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.
Governing Law and Dispute Resolution
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions.
Venue
Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Athens-Clarke County, Georgia.
Arbitration
Any dispute arising out of or relating to these Terms or the services shall be finally resolved by binding arbitration in accordance with the JAMS Streamlined Arbitration Rules and Procedures.
Class Action Waiver
You agree that any disputes shall be brought in your individual capacity only and not as a plaintiff or class member in any purported class or representative proceeding.
General Provisions
Entire Agreement
These Terms constitute the entire agreement between you and CRES regarding the use of our services and supersede all prior agreements and understandings.
Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
No Waiver
Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights.
Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
Force Majeure
Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or pandemic.
Service-Specific Terms
Free Trial Terms
Free trials are limited to one per customer and may be revoked at any time. Features may be limited during the trial period.
API Usage
If we provide you with API access, you agree to use it in accordance with our API documentation and rate limits. Excessive use may result in throttling or suspension.
Support Terms
Support levels vary by subscription tier. Premium support is available for higher-tier plans. Support response times are estimates and not guaranteed.
Data Processing
By using our services to process customer data, you represent that you have obtained all necessary consents and comply with applicable privacy laws.
Contact
If you have any questions about these Terms of Service, please contact us at:
Still Have Questions?
Our team is always ready to assist you with any questions or concerns regarding our policies.
Contact Our Team